Diagnosis
Problem connecting Android phone (Samsung Galaxy S3 or Galaxy Note 2) when Kaspersky Antivirus is installed.
Error message appears:
MTP Device Driver installation failed
Windows Device Manager complains:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device."
Solution
NOTE: (ALWAYS MAKE A BACKUP OF THE REGISTRY BEFORE MAKING CHANGES):
1. Uninstall Sumsung Kies
2. Start, Run, cmd, regedit
3. Remove the Upperfilters setting in the following registry key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{EEC5AD98-8080-425F-922A-DABF3DE3F69A}
“Upperfilters” = klfltdrv
(This key is related to Kaspersky AV USB filters.)
4. Reboot the system
5. Reinstall Samsung Kies
6. Start Kies and it will connect without a problem.
Problem connecting Android phone (Samsung Galaxy S3 or Galaxy Note 2) when Kaspersky Antivirus is installed.
Error message appears:
MTP Device Driver installation failed
Windows Device Manager complains:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device."
Solution
NOTE: (ALWAYS MAKE A BACKUP OF THE REGISTRY BEFORE MAKING CHANGES):
1. Uninstall Sumsung Kies
2. Start, Run, cmd, regedit
3. Remove the Upperfilters setting in the following registry key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{EEC5AD98-8080-425F-922A-DABF3DE3F69A}
“Upperfilters” = klfltdrv
(This key is related to Kaspersky AV USB filters.)
4. Reboot the system
5. Reinstall Samsung Kies
6. Start Kies and it will connect without a problem.
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